Get in Touch
Let's build your infrastructure future together
Whether you're exploring a migration from legacy infrastructure, evaluating zero-trust architectures, or need to talk to someone who understands the nuances of enterprise-grade cloud at scale — our team is here to help. We don't do generic demos. Every conversation starts with your architecture, your constraints, and your goals.
Send us a message
Fill out the form below and a member of our team will respond within one business day. For urgent production issues, please contact our support line directly at support@novastraxis.com or call +1 (415) 555-0142.
Direct channels
Prefer to reach out directly? Use any of the channels below. Our team monitors all inboxes during global business hours across four time zones.
Enterprise Sales
sales@novastraxis.comFor pricing, demos, and enterprise licensing inquiries. Our sales engineering team typically responds within 2 business hours.
Technical Support
support@novastraxis.comFor platform issues, API questions, and configuration assistance. Premium and Enterprise tiers receive priority routing.
Press & Media
press@novastraxis.comFor media inquiries, analyst briefings, speaking engagements, and press kit requests. Our communications team monitors this inbox 24/7.
Main Line
+1 (415) 555-0142Available Monday through Friday, 6:00 AM to 8:00 PM Pacific Time. Callers are routed to the appropriate department via our automated attendant.
Global office locations
Novastraxis operates from four offices across three continents, ensuring follow-the-sun coverage for our enterprise customers. Every office houses engineering, customer success, and sales teams — so you always have local expertise regardless of your time zone.
San Francisco
Global Headquarters
650 California Street, Suite 2450
Financial District, San Francisco, CA 94108
PST (UTC-8)
Austin
Engineering & Operations
London
EMEA Headquarters
Singapore
APAC Headquarters
Our response time commitment
We understand that when enterprise infrastructure is on the line, every minute counts. That's why we hold ourselves to strict response SLAs across every channel.
< 4 hrs
Enterprise Demo Requests
A solutions architect will reach out within 4 business hours with a personalized architecture review invitation tailored to your environment and use case.
< 1 hr
Premium Support Tickets
Premium tier customers receive sub-hour response times from our senior engineering staff, with escalation paths directly into our core infrastructure team.
< 24 hrs
General Inquiries
All other inquiries — partnership, press, careers, and general questions — receive a thoughtful response within one business day from the appropriate team.
Not ready to talk yet? Explore on your own.
Dive into our platform documentation, review our security architecture, or read our latest enterprise security research. When you're ready to have a deeper conversation, we'll be here.